Frequently Asked Questions About Yongtao Machinery

• Are you a machinery manufacturer?

  Yes. Yongtao Machinery is a professional manufacturer of ceramic, stone, sintered stone and waterjet processing equipment. Established in 2010 and located in Foshan, Guangdong, China, we provide machine manufacturing, customized solutions, installation guidance and operator training for customers worldwide.

  
  
• What products do you manufacture?

  Yongtao Machinery manufactures ceramic cutting and polishing machines, tile bullnose machines, mosaic processing machines, stone cutting and polishing machines, stone edge polishing machines, sintered stone processing equipment and CNC waterjet cutting machines.

  Our waterjet solutions are suitable for cutting ceramic tile, stone, glass and metal. Customers can select different machine configurations according to their materials, processing requirements and production capacity.

  
                     

• What information is required to receive a quotation?

  To recommend a suitable machine and prepare an accurate quotation, please provide the following information:

  ⒈ Material type

  ⒉ Material dimensions and thickness

  ⒊ Required processing functions

  ⒋ Expected daily production capacity

  ⒌ Local power supply and voltage

  ⒍ Destination country or port

  ⒎ Product drawings, photos or processing samples, if available

  The more detailed the information, the more accurately we can recommend the machine configuration.

  For a detailed quotation, contact our sales team with your material type, material dimensions, processing requirements, expected production capacity and destination country.

                     
  

• How long does it take to manufacture a machine?

  The standard production time is normally 25 to 30 days after the deposit is received. Customized machines or specially designed production lines may require approximately 35 to 40 days.

  The final production schedule depends on the machine model, configuration and customization requirements and will be confirmed before the order is placed.

  
  
• How are the machines installed and commissioned?

  Yongtao can provide on-site installation and operator training according to the project requirements. Our technicians can assist with machine installation, commissioning, parameter adjustment and production testing.

  Remote installation support is also available through video calls, email, phone and online communication. Customers will receive operating instructions and technical guidance to help their workers use the machine correctly.

  
                     
  

• How do I choose the right machine for my factory?

  The right machine depends on your material type, material dimensions, thickness, required processing functions, expected production capacity, factory space and investment budget.

  Please provide us with photos, drawings, product samples or processing videos when available. Based on your actual production requirements, Yongtao Machinery can recommend a suitable machine model, working size and configuration instead of offering unnecessary functions that may increase your investment cost.

  
  

• Can your machines be customized?

  Yes. Yongtao Machinery can customize machines according to different materials, processing methods and factory requirements.

  Customizable options may include the working size, machine structure, processing functions, number of cutting or polishing heads, control system, electrical components, voltage, frequency and production line configuration. All technical requirements should be confirmed before production to ensure that the machine is suitable for the customer's intended application.

  
  

• What factors affect the machine price?

  The machine price depends on the machine model, working size, processing functions, production capacity, control system, electrical components, automation level and customization requirements.

  Optional accessories, special voltage configurations, installation services, transportation methods and destination country may also affect the total project cost. To receive an accurate quotation, customers should provide detailed information about their materials, processing requirements and expected output.

  
  

• Can you provide a complete production line solution?

  Yes. Yongtao Machinery can provide complete production line solutions for ceramic tile, stone, marble, granite, quartz, sintered stone and other materials.

  A complete solution may include cutting, edge grinding, beveling, polishing, grooving, hole cutting, waterjet cutting and other processing equipment. We can recommend a suitable production line layout according to the customer's product type, processing workflow, factory space, production capacity and investment budget.

  
  

• Can the machine voltage be customized?

  Yes. The machine voltage, frequency and electrical phase can be customized according to the power supply standards of the customer's country or factory.

  Before production, customers should confirm the required voltage, frequency and phase, such as three-phase industrial power. Yongtao Machinery can configure the electrical system according to the confirmed information to help ensure safe installation and stable machine operation.

  
  

• Do you provide operator training?

  Yes. Yongtao Machinery provides machine operation and maintenance training according to the selected equipment and project requirements.

  Training may include machine startup, control system operation, parameter setting, tool adjustment, processing methods, daily maintenance, safety procedures and basic troubleshooting. Training can be provided at our factory, at the customer's factory or through online technical guidance.

  
  

• Do you provide spare parts and technical support?

  Yes. Yongtao Machinery provides spare parts supply and technical support for the machines we manufacture.

  When requesting technical support, customers should provide the machine model, production date, fault description, alarm information, photos and videos. This information helps our technical team identify the problem and provide suitable inspection, adjustment or replacement guidance more efficiently.

  Common spare parts and consumable components can be supplied according to the machine model and actual maintenance requirements.

  
  

• What should customers prepare before the machine arrives?

  Before the machine arrives, customers should prepare the installation area, suitable foundation, industrial power supply, water supply, compressed air supply and drainage system according to the machine requirements.

  Customers should also prepare unloading equipment, lifting tools, installation tools, raw materials and operators for testing and training. For large machines or complete production lines, the factory layout, equipment access route and installation space should be confirmed in advance.

  Yongtao Machinery can provide machine dimensions, foundation requirements, electrical information and installation guidance before shipment to help customers complete the necessary preparations.